At Zab Mart, we want you to be completely satisfied with your purchase. If you are not happy with a product you purchased from us, we’re here to help.

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1. Eligibility for Refunds

To be eligible for a refund, your item must meet the following conditions:

• The item must be returned within [7/14/30] days of purchase.

• The item must be unused, in original packaging, and in resalable condition.

• A valid receipt or proof of purchase is required.

• For online purchases, the return must be initiated through our support team or website within the return window.

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2. Non-Refundable Items

We do not offer refunds on:

• Items marked as final sale or clearance

• Opened software or digital downloads

• Products damaged due to misuse or neglect

• Customized or special-order items

• Gift cards

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3. Faulty or Damaged Items

If you received a damaged or defective item:

• Contact us within 48 hours of delivery or purchase.

• We will inspect the product and, if eligible, offer a replacement, repair, or full refund.

• Photos or videos of the defect may be required.

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4. Refund Method

Approved refunds will be processed:

• To your original method of payment

• Within 5–10 business days, depending on your bank or payment provider

Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or damaged item).

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5. How to Request a Refund

To initiate a return or refund:

• Visit: [insert website or store return page]

• Email: [insert email address]

• Call: [insert phone number]

• Or visit any of our physical store locations with the item and receipt

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6. Exchanges

If you'd like to exchange an item for a different model or size, please contact us or visit the store. Exchange requests must also meet the return eligibility criteria.